Job Description
Launch your career with no experience required! Urban Growth Solutions is hiring motivated Entry-Level Customer Service Specialists in Miami, FL. We provide comprehensive training, career growth opportunities, and a supportive team environment. Perfect for recent graduates or career changers seeking direct hire roles with competitive pay and benefits. Join our mission to deliver exceptional client experiences while building a professional future.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues using our proprietary CRM system and training protocols
- Document interactions accurately in our customer database for quality assurance
- Collaborate with senior team members to escalate complex cases efficiently
- Meet performance metrics for response time and customer satisfaction scores
- Participate in ongoing product knowledge and soft skills training programs
- Support cross-functional teams during peak demand periods
Qualifications
- High school diploma or equivalent (college graduates welcome)
- No prior experience necessary – comprehensive training provided
- Strong verbal communication skills and positive phone presence
- Basic computer literacy with ability to learn new software quickly
- Problem-solving mindset with patience for resolving customer concerns
- Reliable internet connection for remote work flexibility
- Authorization to work in the United States
- Passion for helping others and continuous learning