Job Description
Ready to launch your career? Urban Growth Solutions is seeking motivated individuals with no prior experience for our direct-hire Customer Service Specialist positions in Chicago. We provide comprehensive paid training and a supportive environment where your growth is our priority. Join our innovative team serving Fortune 500 clients and enjoy competitive benefits, career advancement opportunities, and a downtown location with easy transit access. No degree required – just your enthusiasm to learn and excel!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Process orders, resolve inquiries, and document interactions in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify opportunities to improve customer experience workflows
- Meet/exceed performance metrics for response times and resolution rates
- Participate in ongoing training to master product knowledge and service protocols
- Contribute to team initiatives for service quality enhancement
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Zero prior experience required – we train all new hires
- Strong written and verbal communication skills
- Proficient with basic computer applications (MS Office, web browsers)
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn new systems
- Reliable internet access for remote training components
- Authorization to work in the United States