Job Description
Join our dynamic team at Horizon Solutions Inc. as an Entry-Level Customer Service Specialist! We're urgently seeking motivated individuals in El Paso, TX to deliver exceptional customer experiences. This is your gateway to a rewarding career with growth opportunities, comprehensive training, and a supportive work environment. If you're passionate about helping others and ready to launch your professional journey, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using CRM systems and internal resources
- Document interactions and maintain accurate customer records
- Collaborate with team members to improve service processes
- Meet daily performance metrics including response time and resolution rates
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or related experience
- Strong verbal and written communication skills
- Proficiency in Microsoft Office and basic computer applications
- Ability to multitask in a fast-paced environment
- Positive attitude with a customer-first mindset
- Must be authorized to work in the United States