Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist at Frontier Communications! No prior experience required – we provide comprehensive training to launch your career in telecommunications. This full-time position offers competitive pay, benefits, and growth opportunities in Colorado's thriving tech hub. Help customers solve issues with internet, TV, and phone services while developing valuable communication and problem-solving skills. Work in a supportive environment where your success is our priority.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues related to internet connectivity and service packages
- Process orders, payments, and account modifications accurately
- Document all interactions in our CRM system with detailed notes
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for call quality and resolution times
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (no college experience required)
- Excellent verbal and written communication skills
- Basic computer proficiency with ability to learn new software quickly
- Strong problem-solving and active listening abilities
- Positive attitude with willingness to help others
- Reliable attendance and punctuality
- Ability to work in a fast-paced environment
- Customer service mindset (previous experience not required)