Job Description
Launch your career with Horizon Solutions Group! We're seeking passionate individuals with no prior experience to join our award-winning customer service team. Enjoy comprehensive training, mentorship programs, and a supportive environment designed to help you thrive. This role offers competitive compensation, health benefits, and clear pathways to advancement within 12 months.
Join our dynamic Charlotte team where your growth is our priority. We believe in nurturing talent and providing the tools you need to succeed in today's fast-paced business landscape. Apply today and take the first step toward a fulfilling career!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve customer inquiries with empathy and efficiency
- Document interactions in CRM systems with precision
- Collaborate with team members to resolve complex issues
- Meet performance metrics for response time and satisfaction
- Participate in ongoing skills development training
Qualifications
- No experience required - we provide comprehensive training
- High school diploma or equivalent
- Strong verbal communication skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with willingness to learn new tools
- Positive attitude and customer-first mindset