Job Description
Join our dynamic team at Urban Growth Careers and kickstart your professional journey! We're seeking motivated individuals with no prior experience to join our customer service division. Enjoy comprehensive training, career advancement opportunities, and a supportive work environment in the heart of Los Angeles. Immediate start positions available!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Process orders and resolve billing discrepancies
- Document interactions in CRM systems
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics for quality and efficiency
- Participate in ongoing training programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Basic computer proficiency
- Positive attitude and willingness to learn
- Reliable transportation to our downtown LA office