Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist and kickstart your career in Oklahoma's thriving tech hub! We're seeking motivated individuals with excellent communication skills to deliver exceptional client experiences. This direct hire position offers comprehensive training, career growth opportunities, and a supportive work environment. If you're passionate about problem-solving and eager to learn, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to ensure seamless service
- Meet daily performance metrics for response times and resolution rates
- Continuously improve product knowledge through training modules
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service experience
- Strong verbal and written communication skills
- Proficiency with Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn
- Basic technical troubleshooting aptitude