Job Description
Launch Your Career with El Paso Energy Solutions! We're urgently seeking enthusiastic Entry Level Customer Service Specialists in Atlanta, GA. Join our award-winning team and gain hands-on experience in the energy industry while making a real impact. Enjoy competitive benefits, mentorship programs, and rapid growth opportunities in a dynamic environment.
As a cornerstone of our operations, you'll be the first point of contact for our valued clients, ensuring seamless service experiences while building foundational skills that will propel your career forward.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and accuracy
- Process service orders, account updates, and billing adjustments
- Document all customer interactions in our CRM system with meticulous detail
- Collaborate with technical teams to resolve complex customer issues
- Identify upsell opportunities for energy efficiency solutions
- Participate in ongoing training to master product knowledge
- Maintain 95% customer satisfaction score through quality service
Qualifications
- High school diploma or equivalent (college preferred)
- 0-2 years customer service or administrative experience
- Strong communication skills with clear, articulate speech
- Proficiency in Microsoft Office Suite and CRM platforms
- Ability to multitask in a fast-paced environment
- Basic problem-solving skills with attention to detail
- Positive attitude with willingness to learn new technologies
- Authorized to work in the United States