Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist and launch your career with no experience required! We provide comprehensive paid training and a supportive environment where you can grow professionally. This direct hire position offers competitive pay, comprehensive benefits, and opportunities for advancement. If you're passionate about helping others and eager to learn, apply today and become part of Jacksonville's thriving business community.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve customer issues efficiently and escalate complex cases when necessary
- Document all interactions accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Continuously improve product knowledge and service techniques
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing training sessions and team meetings
Qualifications
- High school diploma or equivalent (no experience required)
- Strong communication skills and clear speaking voice
- Basic computer proficiency and typing ability
- Positive attitude and willingness to learn
- Ability to work in a fast-paced environment
- Reliable internet connection for remote work options
- Passion for helping others and problem-solving