Job Description
Join our dynamic team in New Orleans, Ohio, and launch your career with an industry leader! We're urgently seeking motivated Entry Level Customer Service Specialists to deliver exceptional client experiences. This full-time role offers comprehensive training, career advancement opportunities, and a supportive work environment. Ideal for recent graduates or career changers, our competitive benefits package includes health insurance, paid time off, and professional development stipends.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve issues efficiently while maintaining high customer satisfaction scores
- Document interactions accurately in our CRM system
- Collaborate with team members to improve service processes
- Participate in ongoing training to enhance product knowledge
- Identify upsell opportunities to contribute to revenue growth
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent required (college degree preferred)
- 0-2 years of customer service or related experience
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings and weekends
- Positive attitude and willingness to learn new systems
- Valid driver's license and reliable transportation