Job Description
Launch your career with Nexus Global Solutions! We're seeking motivated entry-level professionals to join our dynamic customer service team in Houston. This immediate-start opportunity offers comprehensive training, career growth pathways, and a supportive environment where your skills can flourish. Join us in delivering exceptional experiences while building a strong foundation in business operations.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve issues efficiently using CRM tools and escalation protocols
- Document interactions accurately in our customer database
- Collaborate with cross-functional teams to improve service processes
- Meet daily performance metrics for response times and resolution rates
- Participate in ongoing training to enhance product knowledge
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 0-2 years of customer service or administrative experience
- Proficiency in Microsoft Office Suite and CRM software
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work in a fast-paced environment
- Valid Texas driver's license (if field visits required)