Job Description
Join our award-winning team at Memphis Community Services and kickstart your career without prior experience! We're seeking motivated individuals to join our customer service division and provide exceptional support to our diverse community. No experience is necessary – we provide comprehensive training, mentorship, and growth opportunities. Enjoy a supportive environment where your contributions matter, with competitive pay and benefits. If you're a Memphis local ready to learn and grow, this is your perfect entry point into a fulfilling career!
Responsibilities
- Deliver friendly, professional assistance to customers via phone, email, and in-person
- Accurately document interactions and update client information in our CRM system
- Collaborate with team members to resolve customer inquiries efficiently
- Participate in ongoing training to develop product knowledge and service skills
- Uphold company standards for quality and customer satisfaction
- Identify opportunities to improve customer experience processes
- Maintain a positive and professional demeanor during all interactions
Qualifications
- High school diploma or equivalent (GED)
- Strong desire to learn and develop new skills
- Excellent communication and interpersonal abilities
- Basic computer literacy and willingness to learn new software
- Reliable transportation to our Memphis location
- Ability to work flexible hours including occasional weekends
- Positive attitude and commitment to teamwork
- Passion for serving the Memphis community