Job Description
Join our dynamic team at Georgia Tech Solutions and launch your career in customer service! We're seeking motivated individuals with no prior experience to provide exceptional support to our clients. As an Entry-Level Customer Service Specialist, you'll receive comprehensive training to develop your skills in communication, problem-solving, and client relationship management. This full-time position offers competitive pay, growth opportunities, and a supportive work environment in Atlanta's thriving tech hub.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical and billing issues using our knowledge base and internal tools
- Document customer interactions and maintain accurate case records in CRM systems
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Meet daily performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (current students welcome)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency with willingness to learn new software
- Positive attitude and ability to thrive in a fast-paced environment
- Customer-focused mindset with patience and empathy
- Reliability and punctuality for consistent team support