Job Description
Join Denver's fastest-growing tech startup as an Entry-Level Customer Service Specialist! No prior experience needed – we provide comprehensive training to launch your career. Work remotely 3 days/week from our vibrant Denver office, helping clients solve problems with cutting-edge software solutions. Enjoy competitive benefits, growth opportunities, and a supportive team environment. Perfect for recent graduates or career changers!
Responsibilities
- Respond to client inquiries via phone, email, and chat with exceptional professionalism
- Document customer interactions accurately in our CRM system
- Collaborate with technical teams to resolve complex client issues
- Identify upsell opportunities to enhance client satisfaction
- Participate in weekly training sessions to master product knowledge
- Maintain positive client relationships through proactive communication
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (degree preferred but not required)
- 0-2 years of customer service experience (new grads welcome!)
- Strong written and verbal communication skills
- Proficiency with Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Problem-solving mindset and attention to detail
- Reliable internet connection for remote work days
- Positive attitude and eagerness to learn