Job Description
Launch your career with Innovate Solutions Inc., a Charlotte-based tech leader! We're seeking passionate Entry-Level Customer Service Specialists to join our growing team. No experience required – we provide comprehensive paid training to help you succeed in a dynamic, supportive environment. This is your chance to build foundational skills in customer relations while working alongside industry professionals.
Why Join Us?
- Competitive hourly pay with performance bonuses
- Full benefits package including health/dental/vision
- Clear career advancement paths
- Modern downtown Charlotte office with flexible work options
If you're a people person with strong communication skills and a drive to learn, we want to meet you!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues using our proprietary support system
- Document interactions and maintain accurate customer records
- Collaborate with technical teams to escalate complex cases
- Meet performance metrics for response time and satisfaction
- Participate in ongoing product and process training
- Contribute to team improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary – training provided
- Exceptional verbal/written communication skills
- Strong problem-solving and critical thinking abilities
- Basic computer literacy and typing proficiency
- Ability to multitask in a fast-paced environment
- Positive attitude and customer-focused mindset
- Must pass background check and drug screening