Job Description
Launch your career with Philadelphia Community Services! We're seeking motivated individuals with no prior experience for our Entry-Level Customer Service Specialist role. Join our supportive team where you'll receive comprehensive training and mentorship to develop essential skills. This position offers growth opportunities within a mission-driven organization serving the Philadelphia community. Enjoy competitive benefits, a collaborative work environment, and the chance to make a real impact.
What We Offer:
- Full paid training program
- Clear career advancement path
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Process transactions and maintain accurate records
- Collaborate with team members to resolve issues
- Follow established protocols for customer interactions
- Identify opportunities to improve customer experience
- Complete daily reporting tasks
- Participate in ongoing training sessions
Qualifications
- No prior experience required
- High school diploma or equivalent
- Strong communication skills
- Basic computer proficiency
- Positive attitude and willingness to learn
- Ability to work in a team environment
- Reliable attendance and punctuality
- Passion for helping others