Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist at Indianapolis Tech Solutions! We're seeking motivated individuals with no prior experience to deliver exceptional support to our growing client base. Enjoy comprehensive training, career advancement opportunities, and a collaborative work environment in the heart of Indianapolis. Perfect for recent graduates or career changers looking to launch a rewarding customer service career.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using our CRM system
- Document interactions and maintain accurate customer records
- Collaborate with team members to ensure consistent service quality
- Participate in ongoing training to enhance product knowledge and skills
- Identify opportunities to improve customer experience processes
- Meet daily performance metrics including response time and resolution rate
Qualifications
- High school diploma or equivalent (no experience required)
- Strong communication and interpersonal skills
- Ability to thrive in a fast-paced environment
- Basic computer proficiency and willingness to learn new software
- Positive attitude and problem-solving mindset
- Reliable internet connection for remote support options
- Ability to work flexible hours including some weekends
- Valid work authorization in the United States