Job Description
Join our dynamic team at Phoenix Growth Partners as an Entry-Level Customer Service Specialist! We're seeking motivated individuals with no prior experience to deliver exceptional customer experiences in a fast-paced tech environment. If you're passionate about helping others and eager to kickstart your career, this is your opportunity to grow with us.
We offer comprehensive training, career development pathways, and a supportive team culture. Enjoy competitive benefits including health insurance, pension contributions, and flexible working options. Perfect for recent graduates or career changers looking to build foundational skills in customer relations.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve customer issues efficiently using our CRM and knowledge base systems
- Collaborate with team members to ensure consistent service quality
- Document interactions accurately in customer records
- Identify opportunities to improve customer satisfaction processes
- Participate in ongoing training sessions to enhance product knowledge
- Meet key performance metrics including response times and resolution rates
Qualifications
- No prior experience required - we provide full training!
- High school diploma or equivalent (A-Levels or equivalent)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer applications (MS Office)
- Positive attitude and willingness to learn new systems
- Ability to work flexible hours including weekends if required
- UK work authorization and right to work in the UK