Job Description
Launch your career with Nexus Solutions Ltd! We're seeking passionate individuals with no prior experience to join our dynamic customer service team in London. Our award-winning training program equips you with all necessary skills to thrive in this role. Enjoy competitive benefits, career progression opportunities, and a supportive team environment. Perfect for graduates or career changers looking to enter the professional world.
What we offer:
- Comprehensive 4-week paid training program
- Clear career path to team leadership roles
- Health insurance and pension scheme
- Flexible working options after probation
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues using CRM systems and internal resources
- Document interactions accurately in company database
- Collaborate with team members to maintain service excellence
- Meet performance metrics including response time and satisfaction scores
- Continuously improve product knowledge through training modules
Qualifications
- No prior experience required - full training provided
- Excellent verbal and written communication skills
- Strong problem-solving abilities and patience
- Basic computer literacy (MS Office, internet navigation)
- Positive attitude and willingness to learn
- High school diploma or equivalent minimum