Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist and launch your career in London's thriving business district. We're seeking motivated individuals with no prior experience to become the voice of our growing tech startup. Enjoy comprehensive training, mentorship from industry leaders, and a clear path for advancement within 12 months. Our collaborative environment celebrates fresh perspectives and offers competitive benefits including health insurance and pension schemes.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Document interactions accurately in our CRM system while maintaining data confidentiality
- Collaborate with senior team members to resolve complex customer issues
- Participate in daily training sessions to master product knowledge and service protocols
- Contribute ideas for improving customer experience based on frontline insights
- Meet daily performance metrics including response time and satisfaction scores
Qualifications
- No prior work experience required – we train all team members from scratch
- Excellent verbal and written communication skills in English
- Proficient with basic computer applications (MS Office, email platforms)
- Ability to work flexible hours including some weekend shifts
- Strong problem-solving mindset and adaptability to changing priorities
- Valid UK work authorization and right to work in the UK