Job Description
Join our award-winning team as an Entry-Level Customer Service Specialist and kickstart your career without prior experience! We're seeking motivated individuals to deliver exceptional customer experiences in our fast-paced London headquarters. This full-time role includes comprehensive training, mentorship, and clear pathways for growth within our dynamic organisation. Perfect for graduates or career-changers looking to build transferable skills in a supportive environment.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Process orders and resolve service issues with empathy and efficiency
- Collaborate with senior team members to learn product knowledge
- Document interactions accurately in our CRM system
- Meet daily performance metrics while maintaining quality standards
- Participate in weekly training sessions to enhance skills
- Contribute to team improvement initiatives
Qualifications
- No prior experience required – we provide full training
- Strong written and verbal communication skills
- Proficient in Microsoft Office and basic computer systems
- Ability to work flexible hours including occasional weekends
- Positive attitude and willingness to learn new processes
- Problem-solving mindset with attention to detail
- Right to work in the United Kingdom