Job Description
Launch your career with Horizon Solutions Group! We're seeking passionate individuals for our Entry-Level Customer Specialist roles in London. No experience required – we provide comprehensive training to transform your potential into professional excellence. Join our award-winning team and deliver exceptional service to global clients while developing valuable skills in communication, problem-solving, and digital tools.
Our culture thrives on growth: enjoy structured mentorship programs, clear career progression paths, and a supportive environment where your contributions are celebrated. With competitive benefits including health insurance, pension scheme, and quarterly performance bonuses, this is your gateway to a fulfilling professional journey.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve customer concerns using our proprietary CRM system and knowledge base
- Collaborate with senior team members to develop effective solutions for complex cases
- Document all interactions accurately in our customer management platform
- Participate in daily training sessions to enhance product knowledge and service techniques
- Meet key performance metrics including customer satisfaction scores and response times
- Contribute to team improvement initiatives through regular feedback sessions
Qualifications
- No prior experience required – we welcome career changers and recent graduates
- Exceptional communication skills with clear articulation in written and spoken English
- Proficiency with Microsoft Office applications and willingness to learn new software
- Strong problem-solving abilities with a customer-centric approach
- Ability to thrive in a fast-paced environment while maintaining attention to detail
- Positive attitude and collaborative spirit to support team objectives
- High school diploma or equivalent (A-Levels or equivalent preferred)