Job Description
We are looking for ambitious individuals to join our growing team in London. This is an excellent opportunity for those looking to start their career with full training provided. We value attitude, drive, and potential over prior experience, making this the perfect role for graduates and career changers.
Why Apply?
- Competitive starting salary of £24,000 - £28,000.
- Comprehensive training program to get you up to speed quickly.
- Clear internal progression paths for high performers.
- Modern, collaborative office environment in the heart of the City.
- Generous holiday allowance and employee benefits package.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat.
- Assist customers with product information, order status, and troubleshooting.
- Maintain accurate records of all customer interactions in our CRM system.
- Collaborate with the wider team to resolve complex issues efficiently.
- Identify customer needs and suggest relevant solutions or upgrades.
- Adhere to all company policies and quality assurance standards.
- Participate in team meetings and training sessions to improve personal performance.
Qualifications
- High school diploma or equivalent qualification is required.
- Strong written and verbal communication skills.
- Basic computer literacy and comfort with using web browsers.
- A positive attitude and a genuine desire to help others.
- Ability to work flexible hours, including evenings and weekends if required.
- Reliable internet connection is essential for remote shift availability.
- Willingness to learn and adapt to new software tools rapidly.