Job Description
Launch your career with Global Solutions Ltd! We're seeking passionate individuals for our Entry-Level Customer Service Specialist role. No experience required—just bring your enthusiasm and dedication. Join our award-winning team in London and receive industry-leading training, career development opportunities, and a competitive benefits package. This is your chance to build foundational skills in a dynamic environment while making a real impact on customer satisfaction.
What We Offer:
- Comprehensive 4-week paid training program
- Clear career progression path to senior roles
- Health insurance and pension contributions
- Hybrid working options after 3 months
- Regular team-building events and recognition programs
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Process orders, returns, and service requests accurately
- Document interactions and update customer records in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet daily performance metrics for response time and resolution
- Contribute to process improvement initiatives
- Represent company values in all customer interactions
Qualifications
- No prior experience required—open to all backgrounds
- Excellent communication skills (written and verbal)
- Strong problem-solving abilities and attention to detail
- Proficient in basic computer applications (MS Office, email)
- Positive attitude and willingness to learn new systems
- Ability to work flexible hours including weekends if needed
- High school diploma or equivalent
- Valid right to work in the UK