Job Description
Launch your career with Omaha Connect Solutions! We're seeking enthusiastic individuals with no prior experience to join our dynamic customer service team. Enjoy comprehensive training, flexible scheduling, and growth opportunities in Omaha's thriving business district. Perfect for recent graduates or career changers looking to build foundational professional skills.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve basic technical issues using step-by-step protocols
- Document interactions accurately in our CRM system
- Collaborate with senior team members to resolve complex cases
- Participate in daily training sessions to master products/services
- Maintain positive customer satisfaction metrics
- Support cross-functional projects as assigned
Qualifications
- No experience required – we provide full training!
- High school diploma or equivalent (currently enrolled students welcome)
- Strong communication skills and active listening ability
- Basic computer proficiency (typing, navigation, email)
- Positive attitude and willingness to learn
- Ability to work flexible shifts including weekends
- Valid Nebraska ID for employment verification
- Reliable transportation to downtown Omaha office