Job Description
Join Metro Solutions NYC as an Entry-Level Customer Service Specialist and launch your career in one of the world's most dynamic cities! We're seeking enthusiastic, motivated individuals with no prior experience to join our growing team. You'll receive comprehensive training and mentorship while working with Fortune 500 clients in our Manhattan headquarters. Enjoy competitive benefits, flexible scheduling, and a fast-paced environment where your growth is our priority.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and professionalism
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training programs to enhance skills
- Contribute to process improvement initiatives
- Maintain positive brand representation in all interactions
Qualifications
- No prior experience required - we provide full training!
- High school diploma or equivalent
- Strong verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Proficient with basic computer applications
- Positive attitude and willingness to learn
- Reliable transportation to Manhattan office
- Authorization to work in the United States