Job Description
Join Miami's fastest-growing startup as an Entry-Level Customer Service Specialist! No experience required – we provide comprehensive training to launch your career in customer success. Enjoy competitive pay, health benefits, and growth opportunities in our vibrant downtown Miami office. Perfect for recent graduates or career changers seeking stability and advancement.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve billing and account issues efficiently
- Document interactions in CRM system
- Collaborate with technical team for complex issues
- Meet daily performance metrics
- Participate in weekly product training sessions
- Contribute to customer feedback initiatives
Qualifications
- High school diploma or equivalent
- Excellent verbal/written communication skills
- Proficient with Microsoft Office suite
- Ability to multitask in fast-paced environment
- Positive attitude and customer-focused mindset
- No prior experience required
- Must pass background check