Job Description
Join our dynamic team at Milwaukee Community Services as an Entry-Level Customer Service Specialist! No experience is necessary – we provide comprehensive training to help you succeed. This is your opportunity to launch a rewarding career in customer support while making a positive impact on our community. Our supportive environment values growth, teamwork, and continuous learning. If you're a motivated individual with excellent communication skills and a passion for helping others, we encourage you to apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently by following established protocols and procedures
- Document all interactions accurately in our CRM system for quality assurance
- Collaborate with team members to share best practices and improve service delivery
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to a positive customer experience through consistent follow-up and feedback
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary – comprehensive training provided
- Strong verbal and written communication skills
- Proficient in basic computer applications and willingness to learn new systems
- Excellent problem-solving abilities and attention to detail
- Ability to work in a fast-paced environment with minimal supervision
- Positive attitude and commitment to exceptional customer service