Job Description
Join Sacramento's fastest-growing customer service team! We're seeking motivated individuals with no prior experience to launch their careers in a supportive environment. Our comprehensive training program ensures you'll develop essential communication and problem-solving skills while serving diverse clients. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within 6 months. Perfect for recent graduates, career changers, or anyone looking to start fresh in Sacramento's thriving service industry.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and account issues with empathy and efficiency
- Document interactions in CRM systems with accuracy
- Collaborate with team members to resolve complex cases
- Meet daily performance metrics and quality standards
- Participate in bi-weekly training sessions to enhance skills
Qualifications
- No prior experience required – we provide full training
- High school diploma or equivalent (GED accepted)
- Strong written and verbal communication skills
- Basic computer proficiency with ability to learn new software
- Positive attitude and willingness to learn
- Reliable transportation to our Sacramento office
- Ability to work rotating weekends if needed