Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist and kickstart your career in Charlotte's thriving business hub! No prior experience is required – we provide comprehensive training to equip you with the skills needed to excel. As a vital member of our support team, you'll be the first point of contact for our valued clients, delivering exceptional service while building lasting relationships. Enjoy a collaborative environment, competitive benefits, and clear growth pathways within our award-winning organization.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve routine customer issues and escalate complex cases appropriately
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless customer experiences
- Participate in ongoing training programs to enhance product knowledge
- Maintain high customer satisfaction metrics (CSAT >90%)
- Support cross-functional projects as assigned
Qualifications
- High school diploma or equivalent required (college degree preferred)
- 0-2 years of customer service experience (recent graduates welcome)
- Strong communication skills and active listening abilities
- Basic computer proficiency with willingness to learn new systems
- Ability to work flexible hours including occasional weekends
- Positive attitude and problem-solving mindset
- Valid North Carolina driver's license (if travel required)
- Pass background check and drug screening