Job Description
Launch your career with Baltimore Community Services! We're seeking motivated individuals for our entry-level Customer Service Specialist role – no prior experience required. Join our dynamic team and develop professional skills while serving Baltimore's vibrant community. Enjoy comprehensive training, competitive benefits, and growth opportunities in a supportive environment. Perfect for recent graduates or career changers ready to build their future.
Responsibilities
- Handle inbound/outbound customer inquiries via phone and email
- Resolve customer concerns with empathy and professionalism
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training to enhance product knowledge
- Uphold company standards for quality and efficiency
- Identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Basic computer proficiency (MS Office, email)
- Positive attitude and willingness to learn
- Ability to work in a fast-paced team environment
- Reliable attendance and punctuality
- Problem-solving aptitude with attention to detail
- Valid work authorization in the United States