Job Description
Launch your career in Chicago's thriving business district! Chicago Connect Solutions is seeking passionate individuals with no prior experience to join our award-winning customer service team. We provide comprehensive paid training and career advancement opportunities for motivated newcomers. If you're a people person with strong communication skills and a desire to grow, this is your perfect entry point into the professional world.
Why Join Us?
- Industry-leading onboarding program with 4 weeks of paid training
- Clear career path to senior roles within 12-18 months
- Comprehensive benefits package including health insurance and 401(k)
- Modern downtown office with flexible work options
- Collaborative culture focused on employee development
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve billing and account issues using CRM systems
- Process orders and handle returns with attention to detail
- Document customer interactions in Salesforce database
- Collaborate with team to improve service processes
- Meet performance metrics for customer satisfaction scores
- Participate in weekly skill development workshops
Qualifications
- No experience required – training provided!
- High school diploma or equivalent (students welcome)
- Strong verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and typing skills
- Positive attitude and customer-focused mindset
- Must be authorized to work in the United States