Job Description
Join our dynamic team at Urban Solutions Inc. as an Entry-Level Customer Service Specialist! No experience is necessary – we're looking for enthusiastic individuals ready to build a career in customer service. You'll receive comprehensive training and mentorship while working in our modern downtown Chicago office. Enjoy competitive pay, comprehensive benefits, and opportunities for growth within our fast-paced, supportive environment. Perfect for recent graduates or career changers!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues using our CRM system and internal knowledge base
- Collaborate with team members to ensure seamless customer experiences
- Document interactions accurately in our customer database
- Participate in ongoing training to develop product knowledge
- Meet daily performance metrics for response time and resolution
- Contribute to team improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Ability to learn quickly and adapt to new systems
- Positive attitude with customer-first mindset
- Basic computer proficiency
- Reliable attendance and punctuality
- Willingness to work flexible hours including weekends
- No prior experience necessary – training provided!