Job Description
Join our dynamic team at Houston Retail Solutions and kickstart your career at our exclusive Hiring Event! We're seeking passionate Customer Service Representatives to deliver exceptional experiences to our growing client base in Texas and Florida. This is your chance to interview on-site, meet hiring managers directly, and receive same-day offers. Bring your resume and enthusiasm—immediate positions available!
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve product/service issues and complaints using problem-solving skills
- Process orders, returns, and exchanges accurately while maintaining customer satisfaction
- Collaborate with sales and support teams to ensure seamless service delivery
- Meet performance metrics including response times and resolution rates
- Update customer records and document interactions in CRM systems
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Strong communication and conflict resolution abilities
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced environments
- Positive attitude and commitment to excellence
- Available to work weekends during peak seasons