Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist and launch your career in the heart of NYC! No prior experience required – we provide comprehensive training to set you up for success. At Urban Solutions Inc., we value fresh perspectives and offer growth opportunities within our fast-paced tech environment. Enjoy competitive benefits, a collaborative workspace, and the chance to develop valuable skills while serving our diverse client base. If you're motivated, eager to learn, and passionate about helping others, this is your perfect entry point into the professional world.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, transactions, and resolve routine service issues
- Update and maintain accurate customer records in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training programs to enhance product knowledge
- Identify opportunities for process improvements and share feedback
Qualifications
- High school diploma or equivalent (required)
- Excellent communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and typing skills
- Positive attitude with strong problem-solving aptitude
- Must be authorized to work in the United States
- No prior experience necessary – training provided