Job Description
Are you looking to kickstart your career in the heart of Kansas? Horizon Tech Solutions is seeking a motivated Entry Level Customer Service Representative to join our growing team. We believe in training from day one, so no prior experience is required—just a great attitude and a willingness to learn. You will be the friendly voice representing our brand, resolving client inquiries, and ensuring customer satisfaction.
We offer a competitive benefits package, including health insurance, paid time off, and a clear path for advancement. If you are ready to start a meaningful career in customer relations, apply today!
Responsibilities
- Answer Inquiries: Respond to customer questions via phone, email, and chat with professionalism.
- Process Orders: Accurately manage customer orders, returns, and exchanges.
- Resolve Issues: Investigate and resolve customer complaints to maintain high satisfaction rates.
- Record Keeping: Maintain detailed and accurate records of all customer interactions.
- Team Collaboration: Work closely with sales and support teams to improve service protocols.
- Training: Participate in ongoing training to master company products and services.
Qualifications
- Education: High school diploma or equivalent required.
- Communication: Strong verbal and written communication skills.
- Computer Skills: Basic proficiency with computers and typing (35+ wpm).
- Attitude: Positive attitude and a strong desire to learn new skills.
- Problem Solving: Ability to troubleshoot basic issues and think critically.
- Availability: Must be available to work flexible shifts, including weekends.