Job Description
Are you looking for a career in the tech hub of the world? TechFlow Solutions is currently hiring Entry Level Customer Service Representatives in San Jose, CA. We are looking for energetic, self-motivated individuals who are eager to learn and ready to start a career in a fast-paced corporate environment.
We understand that everyone starts somewhere. That is why we offer comprehensive on-the-job training for all new hires. You do not need prior experience to apply; we are looking for potential and a willingness to grow. Join our team and gain exposure to high-level client interactions while developing valuable skills in communication and problem-solving.
Why Join TechFlow Solutions?
- Competitive entry-level salary with performance bonuses.
- Full medical, dental, and vision insurance.
- Paid training and career advancement opportunities.
- Modern office environment in downtown San Jose.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer issues and concerns with patience and professionalism.
- Assist clients in navigating our software platforms and troubleshooting basic technical issues.
- Document all customer interactions accurately in the CRM system.
- Collaborate with the team to identify common trends and improve service quality.
- Meet daily and weekly productivity and quality assurance targets.
Qualifications
- Must be at least 18 years of age.
- High school diploma or equivalent required.
- Basic computer proficiency and typing skills (30+ WPM).
- Strong desire to learn and adapt to new technologies.
- Excellent verbal and written communication skills.
- Ability to work flexible shifts, including weekends and holidays.