Job Description
Are you ready to launch a rewarding career in customer service? We are currently seeking motivated, enthusiastic individuals to join our team in Kansas City, MO.
At Horizon Workforce Solutions, we believe in growing talent from the ground up. We offer a comprehensive Relocation Assistance Package for candidates who do not currently reside in the Kansas City area. This is an excellent opportunity to join a fast-paced, modern company with a strong commitment to employee development and success.
Why Join Us?
- Relocation Support: We cover moving expenses for qualified candidates.
- No Experience Required: We provide full training to ensure your success.
- Growth Path: Clear advancement opportunities for high performers.
- Modern Environment: Work in a state-of-the-art facility with a collaborative culture.
Responsibilities
- Customer Interaction: Handle inbound and outbound customer inquiries with professionalism and empathy, providing solutions to questions regarding products and services.
- Issue Resolution: Assist customers with account inquiries, billing questions, and order processing, resolving issues efficiently to ensure high satisfaction.
- Product Knowledge: Learn and demonstrate a deep understanding of our product lines to provide accurate recommendations to clients.
- Data Entry: Maintain accurate and up-to-date customer records in our CRM database, ensuring data integrity.
- Feedback Collection: Gather customer feedback and relay insights to management to help improve service quality.
Qualifications
- Education: High school diploma or equivalent required.
- Experience: No prior experience necessary. We are looking for attitude and aptitude.
- Relocation: Must be willing and able to relocate to Kansas City, MO.
- Communication: Strong verbal and written communication skills; ability to speak clearly and listen effectively.
- Technology: Basic computer proficiency and willingness to learn new software systems.
- Work Ethic: Self-motivated individual with a strong desire to learn and grow within the company.