Job Description
Are you looking for entry-level jobs in Omaha, NE with no prior experience required? We are seeking motivated individuals to join our dynamic support team and kickstart a rewarding career.
At Pinnacle Support Services, we believe in potential over pedigree. We provide comprehensive, paid training to ensure you have the skills needed to succeed. Join a stable, high-growth company that values your ambition.
Why You Will Love Working Here:
- Competitive hourly wage with annual performance bonuses.
- Full benefits package (Medical, Dental, Vision, 401k).
- Career advancement paths into Team Lead or Management roles.
- Modern office environment with team-building activities.
Don't let a lack of experience hold you back. Apply today to become part of the Pinnacle family.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve customer issues efficiently while maintaining a professional and positive tone.
- Document all customer interactions, feedback, and account details accurately in our CRM system.
- Collaborate with cross-functional teams to improve service processes and product offerings.
- Learn and navigate internal software systems and company product knowledge base.
- Adhere to all company policies, procedures, and quality standards.
Qualifications
- No prior experience or specific degree required; we provide the training.
- Excellent verbal communication and active listening skills.
- Strong computer literacy and typing speed (40+ WPM).
- Ability to work in a fast-paced, team-oriented environment.
- Reliable internet connection and a quiet workspace (if hybrid/remote).
- A high school diploma or equivalent is preferred.