Job Description
We are a fast-growing technology company based in the heart of London, seeking enthusiastic individuals to join our team as Entry Level Customer Service Representatives. We offer comprehensive on-the-job training and a supportive environment for those looking to start their career in the tech industry. No prior experience is necessary; we are looking for passion, communication skills, and a willingness to learn.
In this role, you will be the first point of contact for our valued clients, ensuring they have a seamless experience with our services. You will work closely with senior mentors to develop your skills in problem-solving and client retention.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Assist customers in navigating our software platform and resolving their technical or billing issues.
- Document all customer interactions and feedback in our CRM system.
- Collaborate with the support team to identify trends and improve service protocols.
- Upsell relevant products and services to existing clients where appropriate.
Qualifications
- High school diploma or equivalent; a degree is a plus but not required.
- Strong verbal and written communication skills in English.
- Basic computer proficiency and familiarity with web browsers.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Reliable internet connection is essential for remote/hybrid support roles.