Job Description
Welcome to Boston Tech Solutions!
We are a rapidly growing organization dedicated to providing top-tier support and service in the heart of Massachusetts. We are currently looking for ambitious, enthusiastic individuals to join our team as Entry-Level Customer Service Representatives.
Why Join Us?
- No Experience Necessary: We provide comprehensive on-the-job training.
- Career Growth: Proven pathways to management and specialized roles.
- Modern Environment: Work in a state-of-the-art facility in Downtown Boston.
- Competitive Benefits: Health insurance, 401(k) matching, and paid time off.
If you are ready to start your professional journey and are looking for jobs in Boston, MA that offer real opportunity, we want to hear from you.
Responsibilities
- Greet and assist customers with inquiries via phone, email, and in-person.
- Resolve customer issues and complaints in a professional and timely manner.
- Process orders, returns, and exchanges accurately using internal software.
- Collaborate with the support team to ensure high-quality service delivery.
- Maintain a positive and professional demeanor at all times.
- Participate in weekly training sessions to enhance product knowledge and soft skills.
Qualifications
- High school diploma or equivalent (Bachelor's degree preferred but not required).
- Strong desire to learn and grow within a corporate environment.
- Excellent verbal and written communication skills.
- Basic computer literacy and typing skills.
- Ability to work full-time hours, including weekends and holidays.
- Reliable transportation is a plus.