Job Description
Unlock financial freedom with daily pay! PayFlow Staffing Solutions is seeking a motivated Direct Hire Customer Specialist to join our innovative Philadelphia team. This unique opportunity combines the stability of a full-time role with the flexibility of daily compensation. Perfect for professionals seeking predictable income without traditional pay cycles.
Why Choose Us?
• Same-day pay processing
• Comprehensive benefits package
• Career advancement pathways
• Modern downtown workspace
• 401(k) with company match
Responsibilities
- Manage high-volume customer inquiries via phone, email, and chat platforms
- Resolve complex billing and account issues with precision
- Collaborate with cross-functional teams to optimize customer journeys
- Maintain detailed documentation in CRM systems
- Analyze customer feedback to identify service improvement opportunities
- Meet/exceed performance metrics including resolution rates and CSAT scores
Qualifications
- 3+ years in customer service or support role
- Proficiency with Salesforce and Zendesk platforms
- Exceptional problem-solving abilities under pressure
- Strong written and verbal communication skills
- Associate degree or equivalent professional experience
- Experience with daily pay systems preferred
- Ability to work flexible hours including weekends