Job Description
Are you ready to launch your career in Tampa, FL?
We are seeking motivated and energetic individuals to join our growing team as Entry Level Customer Service Representatives. We believe in promoting from within and providing comprehensive training for those with a drive to succeed. If you are looking for a job that offers immediate start dates, growth opportunities, and a supportive environment, this is your chance to shine.
Why Join Us?
- Immediate Start: Onboard quickly and begin contributing to our team.
- No Experience Necessary: We provide full training.
- Career Growth: Clear pathways to management and specialized roles.
- Competitive Pay: Earn $18.00 - $22.00 per hour based on performance.
Don't let a lack of experience hold you back from a great career. Apply today and become part of the Tampa Support Hub family.
Responsibilities
- Handle Inbound & Outbound Inquiries: Assist customers via phone, email, and chat with their questions and concerns in a professional and friendly manner.
- Troubleshoot Technical Issues: Utilize provided resources to diagnose and resolve basic technical problems for clients.
- Document Interactions: Accurately record all customer interactions and issue resolutions in our CRM system.
- Problem Resolution: Go the extra mile to ensure customer satisfaction and retain client loyalty.
- Team Collaboration: Work closely with team leads and peers to improve service processes and share best practices.
- Adhere to Guidelines: Follow all company policies and procedures to ensure compliance and quality assurance.
Qualifications
- Education: High school diploma or GED required.
- Communication: Strong verbal and written communication skills with a professional telephone manner.
- Attitude: A positive attitude, eagerness to learn, and a willingness to work hard.
- Computer Literacy: Basic computer skills and ability to navigate multiple software applications simultaneously.
- Reliability: Must be punctual and able to work a full-time schedule (Monday - Friday, 9:00 AM - 6:00 PM).
- Location: Must be willing to work from our Tampa, FL office.