Job Description
Are you looking to kickstart your career in Jacksonville, FL? Apex Solutions Group is seeking ambitious individuals for our growing Customer Service team. We are dedicated to fostering talent and offer comprehensive training for those eager to learn.
We are looking for people who want to grow with us. If you have a great attitude and a strong work ethic, we want to hear from you. No prior experience is necessary; we value potential and dedication over technical background.
Why Join Us?
- Competitive hourly pay ($15.00 - $18.00)
- Full health, dental, and vision insurance
- Paid training and career advancement opportunities
- Supportive and inclusive work environment
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with a focus on quality and speed.
- Resolve customer issues and complaints efficiently while maintaining a professional and empathetic demeanor.
- Process customer orders, returns, and exchanges accurately using our CRM software.
- Accurately enter and update customer information and account details in the database.
- Collaborate with the support team to identify trends and improve service processes.
- Meet and exceed daily and weekly performance targets regarding call volume and customer satisfaction.
Qualifications
- High school diploma or equivalent (GED) required.
- Basic computer literacy and familiarity with web browsers and email applications.
- Strong verbal and written communication skills.
- A positive attitude and a genuine willingness to learn new skills.
- Ability to work well in a fast-paced team environment.
- Reliable transportation (required for on-site shifts).