Job Description
Are you looking to start a rewarding career in customer service without any prior experience? Apex Support Solutions is currently hiring Entry Level Customer Service Representatives in Jacksonville, FL. We offer a direct-hire opportunity for individuals ready to learn, grow, and excel in a dynamic environment.
We are seeking motivated, energetic individuals who are passionate about helping others. As a Customer Service Representative, you will be the face of our company, interacting with clients to resolve inquiries and ensure satisfaction. We provide comprehensive paid training to get you up to speed quickly.
Why Join Apex Support Solutions?
- Direct Hire Position: We are looking for long-term team members, not temporary help.
- No Experience Needed: We train from scratch.
- Competitive Pay: Earn $18.00 - $25.00 per hour based on performance.
- Growth Opportunities: Clear career progression paths within the company.
Don't let a lack of experience hold you back. Apply today and take the first step towards a stable, well-paying career!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy.
- Resolve customer issues and complaints efficiently while maintaining high satisfaction scores.
- Accurately document customer interactions and transactions in the CRM system.
- Assist customers in navigating products and services to find the best solutions for their needs.
- Collaborate with team leads and other departments to ensure customer needs are met.
- Participate in ongoing training programs to enhance product knowledge and soft skills.
Qualifications
- High school diploma or equivalent (GED) required.
- Must be at least 18 years of age.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable computer and internet connection for remote work options.
- A positive attitude and willingness to learn new processes.