Job Description
Are you looking to launch a rewarding career in Sacramento without the need for prior experience? Sacramento Support Solutions is currently seeking motivated and enthusiastic individuals to join our growing team as Entry-Level Customer Service Representatives.
We believe in fostering talent from within. Whether you are a recent high school graduate or looking to pivot your career, we provide the tools, training, and support you need to succeed. Join a dynamic team where your contributions are valued and your growth is our priority.
Responsibilities
- Answer incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Process customer orders, returns, and exchanges accurately and efficiently.
- Document all customer interactions and feedback within our CRM database.
- Identify customer needs and provide appropriate solutions or escalate complex issues to senior staff.
- Collaborate with cross-functional teams to improve service quality and resolve escalations.
- Maintain a positive, empathetic, and professional attitude at all times.
Qualifications
- High school diploma or GED equivalent.
- Strong desire to learn and grow within a corporate environment.
- Excellent verbal and written communication skills.
- Basic computer proficiency and typing speed (30+ WPM).
- Ability to work in a fast-paced, high-volume call center environment.
- Must be authorized to work in the United States of America.