Job Description
Are you looking to launch a rewarding career in Long Beach without the need for prior professional experience? Long Beach Support Services is actively seeking motivated individuals to join our growing team. We believe in training and promoting from within, offering a clear pathway for career advancement for those who are eager to learn.
As a key member of our customer-facing team, you will play a vital role in connecting our clients with the solutions they need. We pride ourselves on a supportive work environment where your growth is our priority. No prior technical skills are required; we provide comprehensive on-the-job training to ensure your success.
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Assist customers in navigating our services and resolving their questions efficiently.
- Collaborate with team members to meet daily and monthly performance goals.
- Document customer interactions accurately in our CRM systems.
- Identify opportunities to upsell or cross-sell products based on customer needs.
- Maintain a high level of professionalism and positivity in all interactions.
Qualifications
- High school diploma or GED equivalent.
- Basic computer proficiency and ability to navigate web browsers.
- Strong desire to learn and develop new skills.
- Excellent verbal and written communication skills.
- Reliable internet connection and a quiet workspace for remote work.
- Ability to work flexible hours, including weekends.