Job Description
Are you looking to launch a career in a thriving industry without the need for prior experience? Minneapolis Tech Solutions is seeking motivated and enthusiastic individuals to join our growing team as Entry Level Customer Service Representatives. We believe in fostering talent from within, offering comprehensive training and a supportive environment for you to excel.
In this pivotal role, you will be the first point of contact for our valued clients, ensuring their needs are met with precision and empathy. If you possess a positive attitude and a desire to learn, we want to hear from you. Join us in shaping the future of customer experience in the Twin Cities.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a focus on delivering exceptional service.
- Assist customers in resolving product-related issues and provide detailed information about our services.
- Maintain accurate and up-to-date records of all customer interactions and transactions in our CRM system.
- Collaborate with the sales and technical support teams to escalate complex issues and ensure timely resolutions.
- Identify opportunities to upsell products or services to existing customers based on their needs.
- Participate in ongoing training sessions to enhance product knowledge and soft skills.
Qualifications
- High school diploma or GED equivalent is required.
- Strong verbal and written communication skills with a professional tone.
- Basic computer proficiency and typing speed of at least 35 WPM.
- A reliable home office setup with high-speed internet if remote work is applicable (currently hybrid/onsite).
- The ability to work flexible hours, including evenings and weekends, as required by business needs.
- A proactive attitude and a genuine desire to help others succeed.