Job Description
We are seeking dedicated individuals to join our dynamic team as Entry-Level Customer Service Representatives. This is an excellent opportunity for those looking to launch a career in a supportive environment. We prioritize potential over experience and provide comprehensive paid training. If you have a positive attitude, strong communication skills, and a desire to help others, we want to hear from you.
Why Join Us?
- Competitive pay starting at $15/hr
- Full benefits package (Medical, Dental, Vision)
- Paid training and career growth opportunities
- Modern office environment in Uptown Charlotte
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer issues and complaints with empathy and efficiency.
- Accurately process orders, returns, and exchanges.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with the sales and support teams to ensure customer satisfaction.
- Identify and communicate opportunities for process improvement.
Qualifications
- High school diploma or GED equivalent.
- Previous customer service experience is a plus, but not required.
- Excellent verbal and written communication skills.
- Basic computer literacy and typing proficiency.
- Able to work flexible hours, including evenings and weekends.
- A strong desire to learn and grow within the company.