Job Description
We are urgently hiring motivated individuals for entry-level Customer Service positions in Philadelphia, PA. This is a Direct Hire opportunity, meaning you are applying directly to a growing company for a permanent career path, not a temporary assignment.
Whether you are new to the workforce or looking for a career change, we provide comprehensive on-the-job training. We value attitude and work ethic over prior experience. Join our team and start building a future with competitive pay and benefits.
Why Join Us?
- Competitive hourly pay ($18 - $22/hr).
- Full benefits package (Health, Dental, Vision).
- Paid training and mentorship programs.
- Career advancement opportunities.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Assist in processing orders, returns, and customer account information accurately.
- Collaborate with the operations team to identify areas for process improvement.
- Maintain a positive and professional demeanor in all customer interactions.
- Document customer interactions and feedback in the internal database.
- Support the sales team with administrative tasks as needed.
Qualifications
- High school diploma or GED required.
- No prior customer service experience necessary; we train the right candidates.
- Basic computer literacy and typing skills.
- Strong verbal and written communication abilities.
- Reliable internet connection and a quiet workspace for remote candidates.